The Art of Software Support

The Art of Software Support

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Presents ready-to-use information on how to set up and effectively run a help desk or technical software support group. The manual provides check lists for call handling and resolving calls, determining staffing levels and cost-justifying a support center7.2.1 Profile of Support Engineers Defining a hiring profile means to define the necessary education, skills, and experience for a ... Prior support experience is ideal, but also consider customer-contact experience, such as waiting tables in a anbsp;...

Title:The Art of Software Support
Author: Françoise Tourniaire
Publisher:Prentice Hall - 1997

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