Quality Service

Quality Service

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qIts thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization.q--BOOK JACKET.This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry.


Title:Quality Service
Author: William B. Martin
Publisher:Pearson College Division - 2002
ISBN-13:

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