IT Service Management - Global Best Practices
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.SIX SIGMA KEY METRICS Since Six Sigma emphasizes the need for a focus on business objectives and business outcomes ... impact) ITIL also advocates a number of metrics ranging from service desk availability and capacity to service levelanbsp;...
| Title | : | IT Service Management - Global Best Practices |
| Author | : | Editorial Board |
| Publisher | : | Van Haren - 2008-04-22 |
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